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FAQs

PRODUCT QUESTIONS + -

WHERE DOES YOUR PROTEIN COME FROM?

Our proteins vary from product to product, however we use the following proteins across our current range: whey, milk, soy, pea, sunflower, rice and potato protein. In addition to this wide range there are proteins that naturally occur within the ingredients used. If you are unsure which protein is in each product and would like to know more, there are further details on our packaging or feel free to contact us!

WHAT IN YOUR RANGE IS VEGAN?

All of our Granolas, Peanut Butter's, Oat Bar's, our Double Chocolate Oat Cookie and our Chocolate Oat Drink. The Complete Meal vanilla flavour is also vegan.

WHAT IN YOUR RANGE IS GLUTEN-FREE?

Our Oat Bar's, and our Milk Drinks are Gluten Free.

SHOUD I KEEP MY PRODUCTS IN THE FRIDGE?

Refrigeration of products vary across the range; we personally enjoy our drinks best when chilled!

WHEN TO ENJOY FUEL10K?

The great part about FUEL10K is that you can enjoy our products anytime and anywhere. Morning, noon or night, our products are great energy boost.

WILL FUEL10K FIT IN WITH MY HEALTH GOALS?

Here at FUEL10K we are committed to producing a range that tastes great, is packed full of nutritional benefits and that's easy to eat on the go. These nutritional benefits include: added vitamins, high protein and high fibre. So whether your goal is weight loss, muscle gain or overall improvement in fitness, our range can help.

IS YOUR PACKAGING RECYCLABLE?

We try to do our best to give back to the environment. We use recyclable packaging where possible and most of our packaging is recyclable or from a recycled source. Our drinks cartons, porridge pots, and granolas use widely recyclable materials. If you are unsure about your area’s recycling capabilities, please contact your local authority. We also regularly review our packaging formats and we are proud that in 2018 we reduced the amount of single use plastic by 22 tons.

HOW MUCH IS DELIVERY?

Our standard delivery is £4.95 and free for all orders over £29.

I LIVE OUTSIDE OF THE UK, CAN I BUY FUEL10K?

Yes, we can absolutely arrange for your FUEL10K goodies to be sent outside of the UK. To receive a quote for international postage email us at [email protected] with your order and shipping address. We can take card payments or send you an email invoice to complete payment details in any currency.

WHAT SHOULD I DO IF MY ORDER HASN’T BEEN DELIVERED YET?

Once your order has been dispatched you will be able to track it through DHL tracking ID on their website. Please contact us at [email protected] if you have any further issues in regard to this and we'll be happy to sort it for you.

DO YOU ACCEPT RETURNS

We’re sorry to hear that you order wasn’t quite right. Sometimes things go wrong, but we’re happy to help. Please get in touch with us at [email protected] and let us know the following: Order Number, Incorrect item received, The correct item ordered. As soon as we’ve investigated it, we will let you know next steps.

WHAT DO I DO IF MY ORDER IS INCORRECT?

We’re sorry to hear that you order wasn’t quite right. Sometimes things go wrong, but we’re happy to help. Please get in touch with us at [email protected] and let us know the following: Order Number, Incorrect item received, The correct item ordered. As soon as we’ve investigated it, we will let you know next steps.

HOW MUCH IS DELIVERY?

Our standard delivery is £4.95 and free for all orders over £29.

I LIVE OUTSIDE OF THE UK, CAN I BUY FUEL10K?

Yes, we can absolutely arrange for your FUEL10K goodies to be sent outside of the UK. To receive a quote for international postage email us at [email protected] with your order and shipping address. We can take card payments or send you an email invoice to complete payment details in any currency.

WHAT SHOULD I DO IF MY ORDER HASN’T BEEN DELIVERED YET?

Once your order has been dispatched you will be able to track it through DHL tracking ID on their website. Please contact us at [email protected] if you have any further issues in regard to this and we'll be happy to sort it for you.

DO YOU ACCEPT RETURNS

We’re sorry to hear that you order wasn’t quite right. Sometimes things go wrong, but we’re happy to help. Please get in touch with us at [email protected] and let us know the following: Order Number, Incorrect item received, The correct item ordered. As soon as we’ve investigated it, we will let you know next steps.

WHAT DO I DO IF MY ORDER IS INCORRECT?

We’re sorry to hear that you order wasn’t quite right. Sometimes things go wrong, but we’re happy to help. Please get in touch with us at [email protected] and let us know the following: Order Number, Incorrect item received, The correct item ordered. As soon as we’ve investigated it, we will let you know next steps.

DELIVERY & RETURNS QUESTIONS + -

HOW MUCH IS DELIVERY?

Our standard delivery is £4.95 and free for all orders over £29.

I LIVE OUTSIDE OF THE UK, CAN I BUY FUEL10K?

Yes, we can absolutely arrange for your FUEL10K goodies to be sent outside of the UK. To receive a quote for international postage email us at [email protected] with your order and shipping address. We can take card payments or send you an email invoice to complete payment details in any currency.

WHAT SHOULD I DO IF MY ORDER HASN’T BEEN DELIVERED YET?

Once your order has been dispatched you will be able to track it through our couriers tracking ID on their website. Please contact us at [email protected] if you have any further issues in regard to this and we'll be happy to sort it for you.

DO YOU ACCEPT RETURNS

We’re sorry to hear that you order wasn’t quite right. Sometimes things go wrong, but we’re happy to help. Please get in touch with us at [email protected] and let us know the following: Order Number, Incorrect item received, The correct item ordered. As soon as we’ve investigated it, we will let you know next steps.

WHAT DO I DO IF MY ORDER IS INCORRECT?

We’re sorry to hear that you order wasn’t quite right. Sometimes things go wrong, but we’re happy to help. Please get in touch with us at [email protected] and let us know the following: Order Number, Incorrect item received, The correct item ordered. As soon as we’ve investigated it, we will let you know next steps.

HOW MUCH IS DELIVERY?

Our standard delivery is £4.95 and free for all orders over £29.

I LIVE OUTSIDE OF THE UK, CAN I BUY FUEL10K?

Yes, we can absolutely arrange for your FUEL10K goodies to be sent outside of the UK. To receive a quote for international postage email us at [email protected] with your order and shipping address. We can take card payments or send you an email invoice to complete payment details in any currency.

WHAT SHOULD I DO IF MY ORDER HASN’T BEEN DELIVERED YET?

Once your order has been dispatched you will be able to track it through DHL tracking ID on their website. Please contact us at [email protected] if you have any further issues in regard to this and we'll be happy to sort it for you.

DO YOU ACCEPT RETURNS

We’re sorry to hear that you order wasn’t quite right. Sometimes things go wrong, but we’re happy to help. Please get in touch with us at [email protected] and let us know the following: Order Number, Incorrect item received, The correct item ordered. As soon as we’ve investigated it, we will let you know next steps.

WHAT DO I DO IF MY ORDER IS INCORRECT?

We’re sorry to hear that you order wasn’t quite right. Sometimes things go wrong, but we’re happy to help. Please get in touch with us at [email protected] and let us know the following: Order Number, Incorrect item received, The correct item ordered. As soon as we’ve investigated it, we will let you know next steps.

Can I change/cancel my order after I've placed it

We understand that it's easy to change your mind and want to amend your order so we are quite flexible here at FUEL10K. You can change your order at any time before the parcel has left our warehouse. This includes changing your shipping address and cancelling your order. Please send an email as soon as possible to [email protected] to ask for your order to be amended. We will do our best to get you taken care of and let you know what to do next if your parcel was already dispatched. If you are on a subscription plan, you can change any details of your next order on your Profile Page.

DO YOU ACCEPT RETURNS? + -

DO YOU ACCEPT RETURNS?

We believe the best policy you can have is the simplest one. You can return a product for up to 30 days from the date you received it. To be eligible for a refund, your items must be unused and in the same condition that you received it. Please contact [email protected] to arrange your return. You will be responsible for paying for your own shipping costs for returning your item unless there is an issue. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

ACCOUNT AND ORDERS QUESTIONS + -

Can I use more than one promotional code on my order?

Only one coupon code is valid per order.

I'm having trouble signing in to my account, what should I do?

Please try resetting your password initially. If this still doesn't work please contact us with your account details and we'll try and help!

How do I reset my password?

You can reset your password by heading to the account page and clicking reset your password. Input your email and follow the link in your email.

Is my personal information kept private?

In line with the new and updated data protection act we promise to keep your information private and secure. To learn more please read our privacy policy https://fuel10k.com/policies/privacy-policy

How can I remove my personal information from your database?

If you would like to remove yourself from our database, please contact our Customer Service team with your email address.

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