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FREE STANDARD UK DELIVERY WHEN YOU SPEND OVER £29
If you spend over £29 you will get free Standard Delivery.
STANDARD DELIVERY 3 - 5 BUSINESS DAYS
Orders up to £29 = £4.95
I live outside of the UK, how can I buy FUEL10K?
Yes, we can absolutely arrange for your FUEL10K goodies to be sent outside of the UK. To receive a quote for international postage email us at [email protected] with your order and shipping address. We can take card payments or send you an email invoice to complete payment details in any currency.
We understand that it's easy to change your mind and want to amend your order so we are quite flexible here at FUEL10K. You can change your order at any time before the parcel has left our warehouse. This includes changing your shipping address and cancelling your order. Please send an email as soon as possible to [email protected] to ask for your order to be amended. We will do our best to get you taken care of and let you know what to do next if your parcel was already dispatched. If you are on a subscription plan, you can change any details of your next order on your Profile Page.
Once your order has been dispatched you will be able to track it through DHL or Royal Mail. Please contact us at [email protected] if you have any further issues in regard to this and we'll be happy to sort it for you.
Please check your spam folder, if you are unable to locate your confirmation email please contact us at [email protected] in regard to this and we'll be happy to sort it for you.
We’re sorry to hear that you order wasn’t quite right. Sometimes things go wrong, but we’re happy to help. Please get in touch with us at [email protected] and let us know the following: Order Number, Incorrect item received, The correct item ordered. As soon as we’ve investigated it, we will let you know next steps.
We believe the best policy you can have is the simplest one.
You can return a product for up to 30 days from the date you received it.
To be eligible for a refund, your items must be unused and in the same condition that you received it.
Please contact [email protected] to arrange your return.
You will be responsible for paying for your own shipping costs for returning your item unless there is an issue. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Unsatisfactory quality, not fit for purpose or not as described products are deemed as faulty.
If you have received a faulty item, please send us the following information to [email protected]:
• Your full order number.
• Product name.
• Photographs that show:
-The fault as clearly as possible.
-The best before date and any codes near it.
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Refunds may take 5-7 days to process.
We would love to hear from you if you have any questions about FUEL10K that aren’t answered on the website. Pop your details & question into the contact form and click SUBMIT.
2.07 The Food Exchange
New Covent Garden Market,
The Fuel Station
IV7 8EE, UK
Phone +44 (0) 1349 865505
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