Hello! Welcome to the FUEL10K FAQ page.
Below are a handful of frequently asked questions – if you can’t find your question or aren’t satisfied with an answer please drop us a mail to [email protected] and we’ll be right back.
A - Buy
Can I order overseas?
Yes indeed, we can arrange international postage for you. Best thing to do is email us at [email protected] and we can arrange a quote. We can take cards or send you a clever email invoice to complete payment details for in any currency.
How do I buy FUEL10K?
You can buy online, in-store or just add it to the shopping list and it might just magically turn up.
- For online – Simply find the items you’d like to purchase, click the plus or cart button to add them to your cart. When you’re ready to purchase, click the checkout button on the top right of the screen and then follow the instructions.
- For in-store – Our products are stocked in most supermarkets so check in your local stores down the breakfast aisle. Drop us a note to check if you local store should be a stockist.
- For shopping list – if you are not the usual household shopper – get pestering them to add FUEL10K to the weekly shop.
B - Brand
Does FUEL10K sponsor?
We are always on the hunt for impressive individuals or teams getting good at their “thing”. Whilst we have limited budgets if you fancy your accolades and can send in a detailed description about you and your craft linked to practising and your 10K hours – we will certainly consider it here at the HQ. Email [email protected].
What does the ’10K’ mean?
Often mistaken for a running event, the “10K” is actually linked to the theory of practice popularized by Dr Malcolm Gladwell from his book “Outliers”. Our brand name is shortened from FUEL your 10k hours. The theory goes… with 10,000 hours of quality practice, in whatever you apply yourself to, can lead to you becoming amazingly top of that game. We think there’s something in that and any excuse to go out and ‘practise’ something we enjoy has to be a good thing.
Who do you make FUEL10K for?
We created FUEL10K for ourselves really – and then it went a little further. We found that in this modern day with life becoming busier and busier finding time to do the things we want to get good at was tricky.
We’re a pretty active bunch at FUEL10K – between us we are surfers and paramotorists, endurance athletes and musicians, ex-marines and language experts, squash players and hobbyists – we’re all looking for that extra hour in the day to get better at our chosen craft.
We figured if we could make better use of the days early hours we would need an EASY breakfast – that worked for us, so we set about creating just that. Easy to eat, easy protein, easy on-the-go – that tastes great, does you good and might just help us find some extra time in the mornings.
C - Product
Microwave or reheat porridge pots?
We’re afraid not – you should only add boiling water to the pot and fill to the line and let it sit for two minutes with the lid on. Do not try to reheat the pot for any reason – esp using a microwave as the aluminium foil lid and also the logo could cause damage.
Can I recycle the packaging from FUEL10K?
Yes – all our packaging is recyclable. The cardboard we use is recycled already, the plastic inner liners can be put out in the plastics recycling bin and our Tetra Pak cartons also have an end of life home too (they are collected for recycling in most Local Authority areas across the UK. Check out locations on www.tetrapakrecycling.co.uk).
Any allergens I need to be concerned about?
We take this very seriously (as you would expect) – check the individual product descriptions carefully. Our granolas particularly do contain nuts or are made in a factory that does. Look out for dairy, soy, gluten, sesame and others too.
Are FUEL10K products vegetarian and/or vegan?
All of our products are suitable for vegetarians – but we can’t guarantee they are all suitable for vegans (sorry!) have a look at the product descriptions for more info.
You talk about Protein a lot – what’s that all about?
We are not sure that many people really understand what Protein is or does but most people have heard it’s a good thing – especially in the morning after an 8 hour snooze.
What we do know is that the right protein can be pretty useful. Here’s just a few of the benefits that we know of:
- Makes you feel fuller for longer
- Helps manage your weight by filling you up
- Helps improve your mood
- Stabilises Blood sugar levels
- Promotes healthy brain function and learning
- Helps maintain strong bones and muscles
- Promotes a healthy heart
- Slows aging and promotes longevity
- Helps you pick the winning lottery numbers
Clever stuff that Protein!
D - Online Help
What methods of payment are accepted?
We accept all manner of trades, bribes and deals. We also take all major credit and debit cards as well as Paypal.
I have forgotten my password or username, now what?
Click on the link for “forgot password?” and follow the on-screen instructions. If you have problems just email us at [email protected]
Do I need to sign up to buy?
No, you can check-out as a guest. But you can register to make the checkout process much more streamlined as well as being the first to receive the latest offers from FUEL10K. We will not share your information with anyone else – and that we promise (we know how annoying that can be).