Terms & Conditions

Website Terms and Conditions


1.1    Your order via this website constitutes an offer which can then be accepted by FRESH MARKETING (FSM LLP) as www.fuel10k.com.

1.2    We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.

1.3    FRESH MARKETING (FSM LLP) will endeavour to process your order within 2 working days. Delivery times are between 3 and 5 working days (or up to 10 Days outside of the UK). FRESH MARKETING (FSM LLP) will work to ensure that these times are met, however, occasionally if we need to replenish stock this can be up to 10 days. Any issues please call +44 1349865505.

1.4 Please make a note of the items ordered and date of order in case of query.


2.1 The prices payable for goods that you order are as set out in our website.

2.2 You may be required to pay extra for delivery outside of the UK and it might not be possible for us to deliver to some locations. For all orders outside the UK please contact us directly on [email protected] or call us on +44 1349 865505.

2.3 Please ensure that your payment is in Pounds Stirling and is for the correct amount, if not your application will be rejected.

2.4 Payment can only be made by the following credit/debit cards Visa, Visa Delta, Visa Electron, Mastercard, Switch, Maestro and Solo. We don’t accept American Express.

2.5 FRESH MARKETING (FSM LLP) is not responsible for any import duty or customs charges for overseas deliveries.

2.6 SHOPPING CODES From time to time FUEL10K will release discount codes (“Codes”) via email or other marketing channels. These Codes will allow a discount to be applied to your order at www.fuel10k.com only. To apply the code at www.fuel10k.com please enter it where specified during the check-out process. The discount will then be applied to your order.

Please note that save as expressly stated, Codes are only valid on full-priced items and cannot be used on sale items. Codes cannot be used in conjunction with any other offer. Codes are valid for a limited period of time as specified in the relevant email or marketing communication, they cannot be used outside of that time period. Codes are not valid in other stores or concessions. All orders are subject to acceptance and any improper use of Codes may result in the cancellation of your order. All orders are subject to availability. FUEL10K reserves the right to withdraw, amend or extend offers at any time, without prior notice.

Specific offer terms and conditions are provided with each Code – for specific information relevant to that Code, please refer to the email or marketing communication on which it is featured.


3.1 You may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the date you receive the ordered goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.

3.2 To cancel your contract you must notify us in writing.

3.3 If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.

3.4 Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.


4.1 We reserve the right to cancel the contract between us if:

4.1.1 we have insufficient stock to deliver the goods you have ordered;

4.1.2 we do not deliver to your area; or

4.1.3 one or more of the goods you ordered was listed at an incorrect price due to a typo-graphical error or an error in the pricing information received by us from our suppliers.

4.2 If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.


5.1 We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.

5.2 Delivery will be made as soon as possible after your order is accepted and in any event within
30 days of your order.

5.3 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.


6.1 If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 10 working days of the delivery of the goods in question.
6.2 If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods. If you notify a problem to us under this condition, our only obligation will be, at your option:

6.2.1 to make good any shortage or non-delivery;

6.2.2 to replace or repair any goods that are damaged or defective; or

6.2.3 to refund to you the amount paid by you for the goods in question in whatever way we choose.

6.3 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 6.2 above.

6.4 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

6.5 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.


7.1 Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at: FUEL10K, c/o FRESH MARKETING (FSM LLP), Brahan, Dingwall, Rosshire, IV7 8EE UK


8.1 We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.


9.1 If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.


10.1 You acknowledge and agree to be bound by the terms of our privacy policy.


11.1 Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.


12.1 The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.


13.1 These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.


14.1 We are committed to protecting your personal privacy and, in accordance with UK Data Protection law, and we uphold strict security procedures for the storage of your personal information.

14.2 When you place an order we collect your name, e-mail address, mailing address, phone number and credit card information. We may record which products you are interested in and which products you purchase.

14.3 We also monitor customer traffic patterns which enable us to improve the service we provide.

14.4 This information is used to process orders and to provide a more personal shopping experience. We will not use your personal information for any other purpose except to notify you of our special offers if you have selected this option in ‘my account’

14.5 We respect your privacy. This is why we have taken the time to disclose our information collection practices and our privacy policy. Please take the time to review this document.


15.1 We only use the information you give us to process your order and provide a quick and convenient service to you in the future.

15.2 For us to process your order, we will need to know your name, e-mail address, delivery address, credit card number and expiry date. Access is given to all information collected.


16.1 FRESH MARKETING (FSM LLP) uses “cookies” to collect information. A cookie is a small data file that most major Web sites write to your hard drive for record keeping purposes when you visit them. Cookies allow FRESH MARKETING (FSM LLP) to improve your user experience, for example by remembering viewing preferences or displaying your recently viewed items FRESH MARKETING (FSM LLP) does not use cookies to retrieve information from your computer that was not originally sent in a cookie.


17.1 You will be redirected to www.paypal.co.uk to type in credit card information to the FUEL10K web site. Paypal secure servers ensure all details are encrypted at your browser before they are sent over the Internet.

17.2 If you believe that our website has collected incorrect information or if you would like to dispute any information, please contact us using the form provided.


18.1 If you have a complaint or a suggestion to improve any aspect of our product range or service please contact us : –
By Email:        [email protected] or [email protected]
By Phone:        +44 (0) 1349 865505
Or by Post:     FUEL10K, c/o FRESH MARKETING (FSM LLP), Brahan, Dingwall, Ross-shire IV78EE, UK


  1. The promoter is FSM LLP T/A Fresh Marketing (Registered No. OC319638) whose registered office is at 71 Queen Victoria Street, London, EC4V 4BE.
  2. This is a UK only promotion. Entries from outside of UK will not be accepted.
  3. To enter into this promotion you must sign up to our FUEL CLUB mailing list. You will receive monthly emails from FUEL10K and can unsubscribe at any time.
  4. Participants must be over 18yrs of age to enter this promotion.

a.   To enter into this promotion you must sign up to our FUEL CLUB mailing list
b.   You will be sent a ‘Welcome Email’ to the email address you signed up with.
c.   This email will contain a FREE SAMPLE link.
d.   You will need to purchase the FUEL10K product [as outlined in (6) below] from ANY retailer at full retail value.
e.   You then need to take a picture of your receipt
f.    You then need to click on the FREE SAMPLE link in the email, upload a clear picture of your receipt and enter your details
g.   Once your receipt has been validated (this takes 2-3 working days), you will receive a refund for the full retail price [as per your receipt] straight to your nominated PayPal or bank account

a. This promotion includes ONE FREE SAMPLE of either;

i. FUEL10K Porridge Pots (any flavour)
ii. FUEL10K Quark with Fruit (any flavour)

iii. FUEL10K Granola (any flavour)
iii. FUEL10K Breakfast Drink (any flavour)

  1. If you have purchased more than one eligible product you will be given a refund on the cheapest one.
  2. The maximum refund is £3.00
  3. This promotion will be valid for ONE free sample per person.
  4. Offer is valid until 31st December 2017.
  5. Route to entry for the promotion and details of how to enter are found on www.fuel10k.com/fuelclub
  6. The promoter reserves the right to cancel or amend the promotion and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the promotion will be notified via email as possible by the promoter.
  7. Entry into the promotion will be deemed as acceptance of these terms and conditions.
  8. The promotion and these terms and conditions will be governed by [English] law and any disputes will be subject to the exclusive jurisdiction of the courts of [England].
  9. This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Instagram or Twitter. You are providing your information to Fresh Marketing and not to any other party. The information provided will be used in conjunction with the following Privacy Policy found at fuel10k.com




Nov 2017

Winners will be drawn at random from all completed survey entries on 2nd December 2017. 1 winner will receive a £250 Amazon Voucher. No cash alternative will be offered. 10 winners will receive a FUEL10K Breakfast Bundle. This consists of: 1x Protibrick, 1x Protiflakes, 1x Granola (varying flavour), 4x Porridge Pots (varying flavours), 4x Breakfast Drinks (varying flavours), 2x Quark with Fruit (varying flavours). Every completed survey will receive an email on how to claim their FREE FUEL10K Breakfast Drink, Yoghurt Breakfast with Quark Pouch or Granola. Prior purchase is required. Price paid will be reimbursed upon successful upload of retail receipt. Data is used for internal purposes only and will not be shared. Entering into our competition will sign you up to our newsletter. Unsubscribe at any time.